Terms of Service

1. Provider and Contact Information

Provider: Jari Pietsch

Address: Holunderallee 5, 14624 Dallgow-Döberitz, Germany

Email: support@coconsultant.app

Website: https://coconsultant.app

2. Eligibility

You must be at least 16 years old to use the Service, in accordance with GDPR Article 8.

By using the Service, you represent that you meet this age requirement and have the legal capacity to enter into this agreement.

The Service is intended for personal and professional use related to SAP consulting, learning, and project work.

3. Your Account

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to provide accurate and complete information.

You must not share your account with others or allow unauthorized use.

We may suspend or terminate your account if you violate these Terms or our Privacy Policy.

4. Service Plans

CoConsultant offers the following subscription plans. Features, token quotas, and limits are subject to change; any changes will be communicated on the platform.

4.1 Basic (€49/month)

Includes the web-based chat interface, access to SAP Documentation & Coding Syntax tools, 3 project workspaces with custom prompts, knowledge document upload, conversation history & persistence, and 5M tokens per month.

4.2 Pro (€79/month)

Includes everything in Basic, plus 8M tokens per month, unlimited projects, extended conversation memory, and priority support.

4.3 Teams (€99/seat, min 3 seats)

Includes everything in Pro, plus 10M tokens per seat per month (pooled across the team), shared project workspaces, shared knowledge, and central billing.

Specific feature availability, token quotas, and usage limits for each plan are displayed on the pricing page and within your account settings. All prices are in euros and exclude applicable taxes where required by law.

5. Subscriptions and Payments

Subscription payments are processed via Stripe. All billing, renewals, and cancellations can be managed through your account settings or via Stripe's customer portal.

Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period.

Refunds are handled on a case-by-case basis. Please contact support@coconsultant.app for refund requests.

We do not directly collect or store payment card information; Stripe processes and stores payment details securely.

6. Use of the Service

You agree not to:

• Use the Service for unlawful, harmful, or misleading purposes.
• Attempt to gain unauthorized access to our systems or infrastructure.
• Copy, modify, or reverse-engineer any part of the Service.
• Upload or transmit malware or content that infringes third-party rights.
• Use the Service to generate or share harmful, discriminatory, or confidential information.
• Abuse, overload, or interfere with the Service or its underlying infrastructure, including MCP servers.

We reserve the right to monitor and restrict usage to ensure compliance and protect system integrity.

7. AI-Generated Content and Knowledge Services

7.1 AI Responses

The Service uses artificial intelligence models (currently provided by Anthropic's Claude API) to generate responses to user queries. Your messages and project context are processed through our self-hosted EU infrastructure and then sent to Anthropic solely for the purpose of generating a response.

We do not send account identifiers, email addresses, or user IDs to Anthropic. Messages are transmitted over HTTPS and are not used to train Anthropic's models.

7.2 Domain-Specific Knowledge Services (MCP Servers)

To enhance the accuracy of AI responses, your queries may also be routed to specialized Model Context Protocol (MCP) servers that provide domain-specific knowledge, such as SAP documentation and SAC scripting syntax references. These servers are self-hosted on our EU infrastructure.

Only the technical query content necessary to retrieve relevant documentation is transmitted to these servers. No personal identifiers are sent.

7.3 Accuracy and Responsibility

AI-generated output is automatically produced and may contain errors, omissions, or outdated information.

You are responsible for verifying the accuracy, completeness, and suitability of AI-generated content before relying on it in professional or production contexts.

CoConsultant is not a substitute for professional SAP consulting advice. AI-generated content should be reviewed and validated before use in production SAP systems or business-critical decisions.

In the future, additional AI providers or knowledge services may be integrated; any changes will comply with our Privacy Policy.

7.4 Ownership

• You own the input you provide and the AI-generated output.
• By using the Service, you grant CoConsultant a limited license to process your content solely to operate and improve the Service.
• We do not claim ownership of your content or share it publicly.

8. User Content

You may create projects, add custom instructions, and upload materials (e.g., PDF documents, text files) within the platform.

You retain ownership of all such content.

You are solely responsible for ensuring that your content:

• Does not infringe third-party rights (e.g., copyright, trademarks, confidential data);
• Complies with all applicable laws and regulations;
• Does not contain malicious or illegal material.

We may remove or restrict content that violates these rules or applicable law.

9. Intellectual Property

All intellectual property in the Service — including code, design, logos, and text — belongs to CoConsultant or its licensors.

You may not copy, reproduce, distribute, or modify the Service without written permission.

These Terms grant you a limited, non-exclusive, revocable license to use the platform for personal and professional use consistent with its intended purpose.

10. Data and Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.

By using the Service, you agree to the processing of your information as described in the Privacy Policy.

Your data is primarily stored on self-hosted EU infrastructure (Germany). Only AI API calls are transmitted to Anthropic's servers in the United States, containing no personal identifiers.

11. Termination and Account Deletion

You may stop using the Service at any time and request deletion of your account as described in our Privacy Policy.

We may suspend or terminate your account if you breach these Terms, misuse the Service, or act unlawfully.

Upon termination, your right to use the Service ends immediately. Any remaining prepaid subscription period is non-refundable unless otherwise required by applicable law.

Account data will be deleted according to our Privacy Policy.

12. Disclaimers

The Service and all AI-generated outputs are provided "as is" and "as available."

We make no warranties or representations of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that the Service will be error-free, uninterrupted, or secure.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

• CoConsultant and its operator will not be liable for any indirect, incidental, special, or consequential damages (including loss of data, profits, or business opportunities).
• Our total liability for any claim arising from or related to the Service shall not exceed the total amount you paid to us during the 12 months prior to the claim.

Nothing in these Terms excludes or limits liability for intent or gross negligence, or any other liability that cannot be excluded or limited under applicable German law.

14. Indemnification

You agree to indemnify and hold harmless CoConsultant and its operator from any claims, damages, or expenses arising from:

• Your use of the Service;
• Your content or AI inputs;
• Your violation of these Terms or any applicable law.

15. Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union, you have a statutory right to withdraw from a distance contract within 14 days of its conclusion without giving any reason.

To exercise your right of withdrawal, please contact us at support@coconsultant.app with a clear statement of your decision to withdraw.

If you request that the Service begins during the withdrawal period, you acknowledge that you will lose your right of withdrawal once the Service has been fully performed. For subscriptions, if you begin using the Service before the withdrawal period expires, you may still withdraw, but you may be required to pay for the Service provided up to the point of withdrawal.

16. Changes to the Terms

We may update these Terms from time to time.

Material changes will be communicated via the platform or by email.

The "Last Updated" date above reflects the latest version.

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, without regard to conflict-of-law principles.

If you are a consumer in the EU, you also retain any mandatory protections provided by the laws of your country of residence.

Any disputes shall be resolved exclusively by the competent courts of Potsdam, Germany, unless mandatory consumer protection rules require otherwise.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Contact

If you have questions about these Terms or the Service, contact us:

Email: support@coconsultant.app

Website: https://coconsultant.app